COVID-19

With the emergence of the novel coronavirus – COVID-19 – in the news and classified as a pandemic, we want to provide you with accurate information.

NEW TEMPORARY OFFICE HOURS:

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Latest Letters & Information For Clients:

Friday April 3, 2020

Tuesday March 24, 2020

Friday March 20, 2020

Wednesday March 18, 2020

Owner Contact Guidelines

Tuesday March 17, 2020

Monday March 16, 2020

First and foremost, we want to assure you that we are here to take care of your pets.

What We Know:

Although COVID 19 has been found in a dog (1 dog in China), the current situation indicates that our pets don’t get sick from this virus, and are not a source of transmission to humans except as a fomite (an object or material that can carry infection.)
This means that if a virus particle lands on your pet from coughing or sneezing on them – it can then be passed to another person.
The biggest issue with your pet as a fomite?
- They are mobile (unlike your countertop) and can carry the virus particle with them wherever they go.
It is unknown how long the virus will last in the environment, but it is assumed to be at least several hours.
It is always recommended to wash your hands before and after handling your pet.

We are closely monitoring the situation and the recommendations to limit the spread. We are working with our team to be sure we follow those recommendations.

What We Are Doing:

Hand washing protocol is taken very seriously.
We are designating our practices as “no-handshake zones.”
Any team members with respiratory signs and/or a fever are required to stay home.
We are extending appointment times to allow for more thorough cleaning
We are now utilizing curbside service
- No clients are allowed inside our facilities
- Please bring your cell phone so we are able to contact you during the appointment
- Please bring a credit or debit card as we are not accepting cash or checks at this time
Need prescriptions refilled?
- We can mail them to you through USPS, or have refills sent to you through our online store.
  - You are responsible for the postage
  - We can take payment over the phone
- Go to our Online Pharmacy.