Returning Inside the Clinics
Clinic Update: April 2022
After waiting to get past all the travel for spring break to make this change, we are happy to let you know that as of 4/1/2022, we are no longer asking our clients or our team members to wear masks inside our buildings. While some of our team members will continue to do so, certainly if you are more comfortable wearing a mask and would prefer our team be masked just let us know.
- If you would prefer to remain curbside, let us know when you call to check in! We will also continue to bring your prescription refills and food to your car.
- We continue to ask that you do not come in with your pet if you are not well – we work in close, confined spaces and we need every one of our team members to remain healthy!
We appreciate your patience and cooperation over the last several years and are looking forward to seeing you!
Be Well. Be Safe. Be Kind.
Ellen Imhof, DVM
The Doctors and Teams at Aurora Animal Care Center
Aurora – Mantua – Streetsboro
Be Kind. Be Respectful. This team has worked hard every day, taking care of your pets. We are family and support each other, working to stay safe and we were able to stay open throughout the last year. Many clinics locally and across the country were not so lucky.
We have had an increased caseload, increased call load, and many, many challenges to address. Some of these issues are not going away any time soon. We will continue to deal with backorders of medications and supplies, and allocations of others for the foreseeable future.
Early on we gave PPE and our ventilator to the local hospital and will do so again if asked. FIVE of our doctors volunteered with Ohio Responds working vaccine clinics to help.
We understand that you are frustrated, so are we. Keeping the lines of communication open in stressful situations is of utmost importance. Although most of our clients have been patient, kind, and appreciative – the veterinary community nationwide has seen an increase in verbal abuse of our teams. Please know that while we understand your frustration and concern, it is NEVER ok to take it out on our team in any way, shape, or form. We are on your side. Let’s continue to collaborate on the best care for your pets.
Also, you may notice our team members wearing name tags with pictures (so you can remember what we look like under our masks) attached to a badge reel with the symbol of the Veterinary YOU MATTER awareness campaign. This campaign opens the door for our team members to get support during difficult times. In support of this team, disrespectful behavior of any kind will not be tolerated.