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Aurora • Mantua • Streetsboro | (330) 562-5100 • AuroraVet.com | |
(330)562-5100
www.auroravet.com
Returning Inside the Clinics Clinic Update: April 2022 After waiting to get past all the travel for spring break to make this change, we are happy to let you know that as of 4/1/2022, we are no longer asking our clients or our team members to wear masks inside our buildings. While some of our team members will continue to do so, certainly if you are more comfortable wearing a mask and would prefer our team be masked just let us know.
We appreciate your patience and cooperation over the last several years and are looking forward to seeing you!
Be Well. Be Safe. Be Kind. Ellen Imhof, DVM The Doctors and Teams at Aurora Animal Care Center Aurora – Mantua – Streetsboro Be Kind. Be Respectful. This team has worked hard every day, taking care of your pets. We are family and support each other, working to stay safe and we were able to stay open throughout the last year. Many clinics locally and across the country were not so lucky. We have had an increased caseload, increased call load, and many, many challenges to address. Some of these issues are not going away any time soon. We will continue to deal with backorders of medications and supplies, and allocations of others for the foreseeable future. Early on we gave PPE and our ventilator to the local hospital and will do so again if asked. FIVE of our doctors volunteered with Ohio Responds working vaccine clinics to help. We understand that you are frustrated, so are we. Keeping the lines of communication open in stressful situations is of utmost importance. Although most of our clients have been patient, kind, and appreciative – the veterinary community nationwide has seen an increase in verbal abuse of our teams. Please know that while we understand your frustration and concern, it is NEVER ok to take it out on our team in any way, shape, or form. We are on your side. Let’s continue to collaborate on the best care for your pets. Also, you may notice our team members wearing name tags with pictures (so you can remember what we look like under our masks) attached to a badge reel with the symbol of the Veterinary YOU MATTER awareness campaign. This campaign opens the door for our team members to get support during difficult times. In support of this team, disrespectful behavior of any kind will not be tolerated. |